This Privacy Policy explains how Refeart Inc., including the LILY activities operated by us, collects, uses, stores and handles personal information through this website, our booking and enquiry forms, and related communications.

By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information we collect

We may collect personal information that you provide directly to us, including:

• your first and last name;

• your email address;

• your phone number, where provided;

• details relating to an event, session, booking or enquiry;

• the name of another guest where you make a booking for more than one person;

• information you voluntarily provide about allergies, sensitivities, accessibility requirements or other matters relevant to your participation;

• correspondence and other information you provide when contacting us.

We may also automatically receive limited technical information when you visit this website, such as your browser type, device information, IP address, pages viewed and general website usage data.

2. How we use your information

We may use your personal information to:

• process and manage bookings, reservations and enquiries;

• communicate with you about Hanakai, LILY events, collaborations or services;

• provide information necessary for you to participate safely in an event or session;

• respond to questions, requests or feedback;

• manage cancellations, changes and refunds where applicable;

• improve our website, events, services and customer experience;

• maintain appropriate business and administrative records;

• comply with applicable legal, regulatory and accounting obligations.

Where you have separately agreed to receive marketing communications, we may also use your contact details to send you news, event announcements or other updates from LILY, Hanakai or Refeart Inc.

You may unsubscribe from marketing communications at any time.

3. Sensitive information

You may choose to provide information about allergies, sensitivities, accessibility needs or similar matters when making a booking.

We ask for this information only where it may help us provide a safer or more appropriate experience. Please do not provide health or other sensitive information that is not relevant to your participation.

We will use such information only for the purpose for which it was provided, unless otherwise required or permitted by law.

4. Booking and payment information

Where payments are processed through a third-party payment provider, your payment details may be collected and processed directly by that provider.

We do not ordinarily store complete credit or debit card details ourselves.

The handling of payment information by a third-party payment provider is also subject to that provider’s own privacy policy and terms.

5. Third-party service providers

We may use third-party service providers to operate our website and business, including providers of:

• website hosting and website management;

• booking and form services;

• payment processing;

• email and communications;

• analytics;

• data storage and administration.

These providers may process personal information on our behalf where reasonably necessary to provide their services to us.

Our website is currently hosted using Squarespace, and information submitted through website forms may be processed or stored using Squarespace systems and other service providers connected to our website.

6. Overseas processing and storage

Some of our technology and service providers may store or process information outside Australia.

As a result, personal information may be processed in countries with privacy laws that differ from those in Australia.

We take reasonable steps to use reputable service providers and to limit the information shared to what is reasonably necessary for the relevant service.

7. Cookies and website analytics

This website may use cookies and similar technologies to support website functionality, understand how visitors use the site and improve the website experience.

Depending on the services enabled on this website, third-party analytics or website providers may also collect technical information through cookies or similar technologies.

You may be able to control cookies through your browser settings.

8. Marketing communications

We will only send you marketing communications where we have an appropriate basis to do so, including where you have subscribed or otherwise agreed to receive them.

You can unsubscribe at any time by using the unsubscribe option included in the communication or by contacting us directly.

Unsubscribing from marketing communications does not prevent us from contacting you where necessary in relation to an existing booking, enquiry, transaction or event.

9. How we protect your information

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including operational, accounting, legal and record-keeping purposes.

Information that is no longer reasonably required may be deleted, anonymised or otherwise securely disposed of where appropriate.

11. Accessing or correcting your information

You may contact us if you would like to:

• request access to personal information we hold about you;

• ask us to correct information that is inaccurate or out of date;

• ask a question about how your information is handled;

• withdraw a consent you have previously provided, where applicable.

We may need to verify your identity before responding to certain requests.

12. Children

Our services are not primarily directed at children.

Where participation by a person under 18 is permitted, we may require involvement or consent from a parent or legal guardian where appropriate.

13. External links

This website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.

The current version will be published on this website with the date of the latest update.

15. Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Refeart Inc.
LILY
Email: lily@refeart.com